Radisson Edwardian Hotel
Background
The Radisson Edwardian Hotel is a 263 bedroom award winning hotel located in the historic Free Trade Hall in Manchester city centre. It is a 5 star luxury hotel that is often hosting high profile guests from the world of pop and politics due to its proximity to the Manchester Convention Centre and MEN Arena.
“Imagine Spa Management Services have been instrumental in making our spa a success. The staff they provide work seamlessly our team and deliver the five star service our guests demand. We have been so pleased with their performance that we have asked them to create an additional facility – a “Finishing Touches” salon in our hotel lobby”
Stephen Miles, General Manager
Brief
To create a spa in the lower ground floor of the hotel that caters for the demands of the hotel guests whilst also attracting local residents into the hotel. To ensure that the offering matches the exacting five star service levels provided within the rest of the hotel.
Service Offering
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Implementation of the “Sienna” brand created by the Hotel Group’s marketing department
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Recruitment, training and day to day management of staff team and therapists
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Full responsibility for every aspect of spa operation
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Website design and management of integrated on line marketing campaign using our very own “BOOST” single customer view database
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Implementation of on-site bookings and membership management system
Outcome
A spa which regularly receives rave reviews on trip advisor and consumer led websites and which has become well established with high profile Manchester personalities. Profit delivered is ahead of budget and client expectations month on month.