IMAGINE SPA MANAGEMENT

Those of you who have read my earlier blogs will know that I love stories and that I am constantly learning from other businesses and their best practices. Today I want to talk about our own business. We’ve always tried really hard to focus on customer service and have set out to create the “friendliest health clubs and day spas” recognising that as contract managers we can’t always control the quality of the facilities that we operate but that we do have complete influence over the staff and the service they deliver.
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It’s always nice to get good feedback and at Imagine Spa Management we are no different. We work really hard with our teams to ensure they understand our products and are passionate about the service we deliver.

It was great to hear that one of the members at the LA Fitness Spa in South Kensington who loves the Babor product house wrote to the MD of Babor who are based in Germany saying:

” great news – Babor has been launched in my gym!! I thought; this is a good sign! It’s Imagine Spa in LA Fitness South Kensington, a great place to be, perfect target market. The therapist I met was very informative and passionate about the brand ”

We will keep working to give the customers what they want!