I always remember when I first started researching the spa market the one thing that intrigued me was the power of the product houses. It reminded me a little of the gym equipment suppliers in the late 80’s around the time when the health club market was beginning to grow. At that point in time Nautilus were the market leaders and they propogated the myth that if a gym wasn’t kitted out with Nautilus people wouldn’t join. And, for a while, operators believed them. In reality of course what members wanted was equipment that worked and didn’t break down regularly, with advice on how to use it from friendly, qualified staff. The name of the manufacturer on the side of the equipment was completely irrelevant.
Read More